Student Support

Getting Started

• FAQ – General
• Sign up for Saylor Academy
• Enroll in a course
• Begin your course
• Download the Saylor Academy mobile app

Account management

• Manage your course dashboard
• Account login problems
• Set a timezone for your account
• Delete your account
• Change your password
• Export your Saylor Academy data

Courses and Certificates

• FAQ – English as a Second Language (ESL) courses
• Get your course certificate
• Certificate showing wrong name
• Verify your certificate
• Un-enroll from a course

Saylor Direct Credit

• FAQ – Saylor Direct Credit
• Unavailable credit courses
• Transcripts
• Allowed materials on proctored credit exams
• Degree completion partners
• Exam accommodations

Troubleshooting

• Issue: course missing from account
• Issue: certificate not received
• Issue: blank page, page won't load
• Send secure file attachments
• General troubleshooting guide