Issue: course missing from account

If a course you had previous enrolled in seems to have disappeared from your Saylor Academy dashboard or your gradebook, you might have been marked as “inactive” in the course, which causes the course to no longer appear in your account. Not to worry! Your course data should be intact. To reactivate your course enrollment, please do the following to reactivate your course enrollment:

1. Log in to your Saylor Academy account
2. Navigate to your course from the course catalog

3. From your course page, find the “three dots” menu near the course name, and choose “unenroll me from this course” ( don’t worry, you will not lose your course data by unenrolling)

4. Follow the on-screen prompts to confirm your unenrollment from the course
5. If you are not automatically redirected, return to the course page choose the option to enroll in the course

6. Follow the on-screen prompts to complete your enrollment

Your course should now appear once more on your account dashboard and in your gradebook.

To keep your course enrollment active, visit your course while logged in to your account at least once every 90 days. You should receive a reminder email one week before you are marked inactive.