ℹ️ This article will help you to resolve common technical problems.

Good to know

The steps below can help with common technical problems you will encounter using the Web, whether the issue might be with our server or with your local Internet Service Provider, network, device, or browser.
These steps might not fix the problem, but often they can help you to continue to use the website until the problem is resolved.
Often, a problem is temporary and will resolve on its own.

Troubleshooting technical issues

Refresh the webpage one or more times.
Refresh the webpage without loading the page cache (information saved locally by your browser. On a laptop or PC, the easiest method is to press SHIFT + CTRL + R (on a Windows computer) or SHIFT + CMD + R (on an Apple Mac computer).
Try using a new browser tab or window.
Try using an Incognito or private browsing window (instructions for Chrome and Edge)
Close and restart the browser.
Try a different browser.
Try a different network, if available.
Try a different device, if available.
Delete cookies (instructions for Chrome and Edge).
Clear your browser cache (instructions for Chrome and Edge).
- After clearing your browser cache, you might also want to fully exit and restart your browser. On Windows, usually you can simply close the window. On MacOS, you should go to the browser menu and select Quit.
Restart your computer or device.
Ensure that your browser and/or operating system are up to date.

Please submit a request with as much of the following information as you have:

Details of the problem you are having
The URL(s) of problem pages
Screenshots
Your browser and version
Your operating system and version
A description of the steps required for you to reproduce the issue, starting from before the issue occurs